Manage city operations
in real time
Track, prioritize, and resolve public issues with full visibility across your city.
Role-based access · Audit logs · Secure cloud infrastructure
Personas
Built for city operations teams.
Purpose-built workflows for the leaders responsible for keeping public services running every day.
Public Works Directors
Get a single view of every active issue, crew workload, and SLA breach risk across the department, without chasing status updates.
Infrastructure Teams
Triage streetlight, signal, and capital project tickets with location context, asset history, and real-time field updates from crews.
City Operations Managers
Report on response time, backlog, and cost-per-resolution to council and leadership with always-current operational data.
Live city map
See everything happening across your city in real time
Track issues, monitor progress, and coordinate teams from one unified map.
- Visualize all issues across your city
- Identify hotspots instantly
- Dispatch teams faster with location context
- Track resolution status live
Why Fixly
The operating system for public services.
Built with city managers and public works directors. Every workflow maps to how municipal teams actually operate, not generic ticketing.
Faster resolution times
Auto-routing and SLA timers cut handoff delay across departments.
Centralized operations
311, field crews, supervisors, and contractors in one workspace.
Real-time analytics
Live dashboards on volume, response time, and cost per resolution.
SLA tracking
Configurable service levels by category, district, or contract.
How it works
From citizen report to resolution.
Fixly connects citizens and city teams in one seamless workflow, from report to resolution.
Citizens report issues in seconds
From mobile app, web, or integrations (311, IoT, email).
New report
Large pothole near crosswalk…
Automatically prioritize what matters
SLA rules highlight urgent issues instantly.
Send tasks to the right team instantly
Auto-routing to departments or field crews.
Pothole repair · Main St
Jordan M.
Crew · Roads
Track performance and resolve faster
Real-time dashboards for faster decisions.
Avg resolution
3.2h
-28%
SLA met
96%
+12%
Get started
Start managing your city in minutes.
No complex setup. Start receiving and managing issues in under 2 minutes.
Create your city
Enter your city name and country.
City name
Country
Define your service area
Search your city and confirm boundaries on the map.
Invite your team
Add staff members or skip for now.
Go live
Start receiving and managing issues in real time.
0
Open
0
In progress
0
Done
You're live!
Waiting for first report…
Plans starting at €149/month
Trusted by cities to manage public issues faster.
Switch to Fixly
Why cities switch to Fixly.
The four reasons municipal teams consistently cite when leaving legacy tooling behind.
Replace spreadsheets and email workflows
Move every department off scattered docs, inboxes, and shared drives onto a system of record built for operations.
Centralize all issues in one system
311, field reports, internal requests, and contractor work: one source of truth across the entire city.
Improve team accountability
Every issue has an owner, a status, and a timestamp. Supervisors see exactly where things stand without follow-up calls.
Track SLA performance automatically
Service-level rules run in the background, flagging breaches early and powering monthly compliance reporting.
Outcomes
Measurable results for city operations
−35%
Reduce issue resolution time by up to 35%
vs. legacy ticketing2×
Respond to issues 2× faster across departments
Real-time visibility
Give leadership a live view of issues, teams, and SLA performance.
Typical results from early municipal deployments
Pricing
Pricing based on city size
Flexible plans tailored to your municipality's population and operational needs.
Save up to 20% with annual billing
Micro
Under 10,000 residents
Starting at €49/month
For villages and small towns getting started with digital reporting.
- Issue reporting + map
- Mobile apps
- Email support
Small
10,000 – 25,000 residents
Starting at €149/month
Everything a small municipality needs to get organized fast.
- Issue reporting + map
- Basic work orders
- Small team support
Mid
25,000 – 250,000 residents
Starting at €399/month
For cities managing growing volume and service SLAs.
- SLA tracking
- Analytics dashboard
- Team management
- Priority support
Enterprise
250,000+ residents
Custom pricing
Tailored deployments with deep integrations and dedicated support.
- Custom workflows
- Integrations (311, GIS, IoT)
- Advanced analytics
- Dedicated onboarding
Pricing varies based on population, number of departments, and deployment scope.
Start instantly. Your city is ready in seconds.
Automatic location setup. Works worldwide. · See full pricing breakdown
Start improving city operations today.
See Fixly with your own data. A 30-minute walkthrough with our municipal solutions team.
Ready to modernize your city operations?
Join the cities making service requests faster, transparent, and measurable.